Norelco electrician training diversified with ThingLink

Norelco electrician training diversified with ThingLink

Finnish manufacturer Norelco wanted to invest in the training of new electricians. Their solution was a ThingLink learning environment in collaboration with the University of Applied Sciences XAMK and the vocational school Samiedu. The learning environment includes videos presenting the work steps, key instructions and links to additional information.

Now, the learning environment is also used in face-to-face training and everyone benefits. The trainer can focus on supporting in problem situations, while the trainees can also rehearse the instructions independently. The virtual learning environment also benefits students in the field, who become familiar with the work steps and terminology used by companies whilst still studying.

Norelco supports career advancement

Norelco is a Finnish manufacturer of electricity distribution systems. Founded in 1962, the family-owned company designs and manufactures systems for the energy sector, industry and construction. The company has 230 employees in three factories across Finland. Norelco’s CEO Ari Hämäläinen has worked for the company for 33 years. He is also currently responsible for Norelco’s ICT development.

According to Ari, the principles of the family business are that all products are developed and manufactured from the very beginning within the company. This guarantees their customers receive quality products. In addition, all operational information systems and software are self-made.

The principles also include supporting the career advancement of employees within the company. Employees can advance from an electrician’s job to testing, designing, supervising or selling. When employees and supervisors are familiar with different tasks through their own experience, it is also easier for them to understand the challenges that arise in other tasks.

How to ensure quality in learning?

Norelco has invested in employee training and on-the-job learning. New electricians are supported by job counselors who familiarize employees with new tasks and help in problem situations. The company runs several courses each year for career changers who have no previous experience in the electricity industry. In the past this has required job counselors to go through the materials and work steps in courses face-to-face with career changers.

Face-to-face training has its advantages when, for example, new employees can easily ask for help. With a large number of participants in the group however, face-to-face training brings also challenges. In a large group, it has been difficult to ensure that all new employees see and hear the work steps accurately. It can also be difficult for employees to remember the steps and see the materials if the work methods are not shown several times. In addition, not everyone may have been able to attend training situations. According to Ari, the heterogeneity of the training has been a challenge, as it has not been possible to guarantee the same skills to everyone during the trainings. Each trainee has done the electrical installations slightly differently during the training – depending on how the job counselor has advised them. The work methods have then needed to be corrected during the on-the-job learning period.

Best of both worlds

As a solution, Norelco switched to training that combines the best of digital and on-site guidance. During the course, the job counselor and career changers will continue to meet on the spot, allowing the tutor to show the work steps, advise in problematic situations and answer questions. The learning is supported by the ThingLink learning environment, which contains basic information related to the professional skills of an electrician. With the help of digital training material, the work is easy to start. The learning environment includes videos that introduce you to the installer’s job and the different work steps. In addition, tags include descriptive texts, links to more information and, for example, pictures of the manual pages referenced in the videos.

The Norelco learning environment start page
From the start page of the Norelco learning environment, the user can get acquainted with the work of an electrician.

Ari states that Norelco already had training videos in place before ThingLink, but it was difficult to share them smoothly. Norelco also has a large number of its own technical guidelines, which were laborious to go through. With ThingLink, relevant information can be conveniently gathered in one place and structured meaningfully with tags next to the videos. More information is available via links, as well as, for example paper instruction booklets – depending on what is most convenient in everyday work.

A screenshot of a video that goes through the work of an electrician in detail.

The end result is user-friendly, clear and comprehensive. Relevant information is gathered in one place, and its clear structure facilitates learning. The materials make it easy for employees to rehearse work steps and instructions. Ari states that this has increased the quality of training and harmonized working methods – now the right methods are learned correctly first time.

“The learning environment allows you to start learning a profession faster than before, when the material can be viewed even when the instructor is not present. The initial learning curve is steeper than before.”(Ari Hämäläinen, Norelco)

Learning environment for career changers and students

The users of the learning environment are both Norelco employees and Samiedu vocational school students. At Norelco, there are 3 courses per year for career changers, with about 7 participants each time. In addition to these 21 career changers, the learning environment serves approximately 20 apprentices each year. Plus the material provides a learning opportunity for any employee who wants to review a particular work step quickly and easily. Every year, the learning environment facilitates the work of at least 40-50 employees.

The training materials have been created in collaboration with the University of Applied Sciences XAMK and the Vocational School Samiedu. In addition to Ari, materials have been created by Jarkko Paappanen, head of Norelco’s education department, Petteri Aleksejev from Samiedu and Mari Rasku from XAMK. The cooperation has served both the schools and working life. The shared educational materials serve as a bridge between school and work for Samiedu students. This can be seen in the fact that the terminology used by electricity companies becomes familiar to electricity students already at the study stage.

Encouraging feedback

The ThingLink learning environment has been used by Norelco and vocational school students since late fall 2021 and the feedback has been positive. The creation of the learning materials was straightforward and the ThingLink platform provided the ability to log in, which was paramount for security.

Employees and students have liked the materials and found the environment easy to use. They have also appreciated the visual look of the learning environment and the clarity of progress. Next, Norelco will focus on implementing new training materials by job counselors. In the coming years, the virtual learning environment will make the daily lives of both job counselors and trainees easier.

Interested in ThingLink’s design and content production services?

Need a partner to design, capture, and build interactive 360 environments? Do you need support in demonstrating school or business facilities, orientations, training, or producing online training materials? ThingLink’s design and content production services are tailored to your needs and may include, for example:

  • Designing and creating a tour with a professional who specializes in designing and filming interactive content
  • Shooting and editing: images, videos, 360 images, 360 videos, drone images
  • Online course or induction design, implementation, and ThingLink user training in collaboration with the customer

Please contact:
Aleksi Komu
Sales & Partnerships Director
+358 50 379 3818

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