New Webinar! How to Create Immersive Customer Service Skills Training with ThingLink

Louise Jones April 20, 2026

Wednesday 24th June

9am PDT | 12pm EDT | 5pm BST | 6pm CEST | 7pm EEST

Registration

Join Kate Wyles, Digital Innovation and Development Coach at Nottingham College, and Louise Jones, Chief Community Officer at ThingLink, for an inspiring webinar on how to make customer service skills training more engaging, accessible, and effective.

In many organisations and education settings, customer service training still relies heavily on videos, slide decks, and other static materials. While these resources can provide useful information, they do not always create the active, memorable learning experiences needed to build real confidence and capability. In this session, Kate and Louise will explore how to move beyond passive content and create immersive customer service training that brings learning to life.

Together, they will show how existing materials can be transformed into more accessible and interactive learning experiences, while also demonstrating how easy it is to create new simulation-based and scenario-based training from scratch. The webinar will explore how these approaches can create powerful moments of insight, helping learners practise essential customer service and communication skills in realistic, engaging contexts. This is especially relevant at a time when employers are increasingly highlighting the need for stronger communication skills among young people.

Kate’s recent conversations with employers have also shown growing recognition that virtual experiences can offer a valuable alternative to traditional work placements for skills development. Many understand that young people can face a range of barriers when trying to access conventional job opportunities, while employers themselves are often overwhelmed by the volume of placement requests they receive, making it difficult to accommodate everyone fairly. In this context, immersive and interactive learning experiences can provide a more balanced, scalable, and supportive way to help young people develop workplace-ready customer service and communication skills.

Whether you are supporting staff training, student development, or workplace learning, this session will offer practical ideas for designing learning that feels more authentic, relevant, and impactful.

Where and When

📅 Date: Wednesday 24th June

⏰ Time: 9am PDT | 12pm EDT | 5pm BST | 6pm CEST | 7pm EEST

⌚ Duration 60 minutes

📍 Where: YouTube Live

🎓 Your Learning Outcomes

By the end of this webinar, participants will be able to:

1. Explain how immersive learning can enhance customer service and communication skills training compared with traditional static or video-based approaches.
2. Identify practical ways to repurpose existing training materials and create new scenario-based experiences for accessible, engaging customer service development.
3. Recognise how virtual, interactive learning experiences can support young people to build workplace-ready skills when traditional placement opportunities are limited.

Who is this webinar designed for?

This session is ideal for professionals across education, vocational training, and enterprise environments who want to build immersive, skills-focused learning experiences.

Whether you are an Educator,  Learning Designer, Instructional Designer, Digital Learning Designer, Learning Experience Designer, Learning Technologist, L and D Manager, Head of Learning and Development, Talent Development Manager, Organisational Development Specialist, Training Manager, or Workforce Development Lead; a TVET educator, vocational lecturer, technical instructor, apprenticeship programme manager, skills development coordinator, competency based education specialist, training centre manager, simulation based training lead, or workforce assessor; or working within enterprise as a Corporate Training Manager, HR Development Manager, Compliance Training Lead, Safety and Risk Training Manager, Operations Training Manager, Onboarding Programme Manager, or Customer Experience Training Lead; this webinar will give you practical strategies to design and implement impactful skills based learning in your specific context.

Takeaways and Live Q&A

We’ll wrap up the session with a lively Q&A, so feel free to ask us anything. We’re here to help and would love to hear from you. The chat will be open throughout the webinar, and we always enjoy your comments and questions along the way. After the session, we’ll send you a follow-up email with the slide deck, packed full of helpful links and resources.

Don’t Miss Out!

Our webinars are always lively, informative and eventful! Even if you can’t make it live, don’t worry, sign up, and we’ll send you the recording and all the links afterward.

Wednesday 24th June

9am PDT | 12pm EDT | 5pm BST | 6pm CEST | 7pm EEST

Registration