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Frequently Asked Questions

Not ready for a free trial or have specific questions that aren't answered here? Let our sales team help answer your questions, sales@thinglink.com, or schedule a live demo.

How does the free one week trial work?

Testing creating and publishing your ThingLink content 100% free for a week. After the one-week trial ends, all shared content will be unpublished. You will still have access to your content, but others will not be able to view it. Don't hesitate to contact us if you need an extension to this trial or have questions.

How does the 7 day paid license trial work?

Activating a license trial requires entering a credit card, but you can cancel at any point during the trial and not be charged. Content you publish under the trial will be unpublished if you cancel. The license renews annually until canceled. Don't hesitate to contact us if you need an extension to this trial.

Do you have monthly plans and do I have to pay with a card?

We don't have monthly plans, but if you have a special request, please don't hesitate to contact us. We can send invoices and purchase orders starting with the Premium license, Professional upgrades must pay with a card online through self-service.

What about canceling my subscription?

Your plan will automatically renew each year until canceled, and you can cancel any time in account settings. You will still have access to your content after canceling and they will remain functional on ThingLink. Already embedded content will be unpublished. If you have concerns about this, please contact us.

How are ThingLinks published and can I download ThingLinks offline?

It is most common to embed ThingLinks into your website or LMS via our responsive iframe. Visit this page for sample ThingLink iframes. Additionally, you can share ThingLink as a direct link and we have a variety of integrations with Microsoft O365 platforms like Teams, Powerpoint, Sharepoint and OneNote. ThingLinks can only be downloaded for offline use on desktop, primarily for when no-wifi is present. You can't host ThingLink on your own servers at this time.

Where do ThingLinks function, are they responsive?

Yes! ThingLinks are fully responsive and work excellent on all devices, from small phones to large touch screens. Phones, tablets, desktops, touch screens, big screen TVs, mobile VR headsets, WebVR.

What are views and what happens if they are exceeded?

Views are counted when a direct link or webpage with ThingLinks embedded is loaded and each load counts as one view. Once your account exceeds views, all embedded content will redirect to be viewed on ThingLink. You can purchase more views if needed!

What are content creators?

Our Premium Team license unlocks multiple content creators to build and collaborate on ThingLink content under a single organizational instance. Admins can add and manage content creators through a wide variety of ways.

What can I measure with the analytics?

You can measure total and individual views, clicks, actions, time spent on content. It is also possible to filter by total v unique, date range and more.

Does ThingLink 360° media and 3D objects work in virtual reality (VR)?

Yes! You can consume ThingLink 360° images, 360° videos and 3D objects within a wide variety of headsets like Oculus Quest, Pico, HTC VIVE, ClassVR and Google Cardboard. See our full VR documentation here.

Can I resell ThingLink content to my clients?

Yes, we allow reselling to your clients with our Enterprise license. Contact us if you have questions and want to talk more about reselling ThingLink content to your clients.

Do you have Nonprofit (NPO) discounts?

Yes! If you work or represent a nonprofit, you'll have access to special pricing. Not sure if you qualify? Contact us to learn more.

What if I am a teacher or student?

We have accounts built for using ThingLink in the classroom for your lessons or with students. Learn more.

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