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What Differentiates Online Shoppers Around the World?

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• Only 50% of online shoppers in Asia are satisfied, including only 38% in Hong Kong • 65% have abandoned a cart due to shipping time not provided • Click to learn more about what shoppers want in China, Hong Kong and Singapore www.pressroom.ups.com
• Australian shoppers have the second lowest online shopping satisfaction rate • 34% prefer to access their favorite retailers in store versus via online channels • Click to learn more about what shoppers want in Australia www.pressroom.ups.com
• Online shopping satisfaction is lower than 50% for flexibility to choose delivery dates and re-route packages • Only 44% are satisfied with flexibility to reroute packages • Click to learn more about what shoppers want in the United States pressroom.ups.com
• 52% of consumers in Mexico want the ability to complete a purchase in-store on their mobile device • 67% of shoppers want the ability to buy online and make returns in-store • Click to learn more about what shoppers want in Mexico www.pressroom.ups.com
• Europeans have the second highest rate of returns of online purchases (57%) • Among European shoppers, free returns shipping is the top element of a best returns experience • Click to learn more about what shoppers want in Europe www.pressroom.ups.com
• Consumers are willing to wait an average of 10 days to receive their online purchases – longer than any other country examined • 69% of consumers have added to their carts to qualify for free shipping • Click to learn more about what shoppers want in Canada www.ups.com