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Casino consultant Martin R. Baird recommends that casinos stop using comment cards and take a serious look instead at real-time customer feedback. The world moves much too fast today to wait for feedback on comment cards. Watch this video.www.youtube.comCasinos often use comment cards thinking that they are a good way to collect customer feedback. Today guests are more comfortable tweeting, Yelping and posti...
Casino consultant CasinoCustomerService.com has announced the debut of its casino customer service blog. See it here.casinocustomerservice.comCasino News - Casino Customer Service News and Casino Articles
20-year casino consultant Martin R. Baird offers a service delivery gap analysis for casinos. What is the difference between the service you think your casino delivers and the service it actually provides? The gap analysis will tell you. Click and read.casinocustomerservice.comIncreased casino competition has made delivering a great guest experience critical to a casinos long term success. The first step is doing a service delivery gap analysis. It takes a critical look at current service that is being delivered as well as looking at the service goals for the future. Once the gap is identified [...]
Casino consultants CasinoCustomerService.com offer Train the Trainer -- an intense, five-day customer service training program that does so much more. It changes participants' lives professionally and personally. Read more here.casinocustomerservice.comTrain the Trainer provides the tools to successfully share information and ideas with confidence. Learn how to deliver fun casino customer service training.
Casino consultant Martin R. Baird says reputation is more important than marketing. Click to learn more in this casino reputation infographic.25.media.tumblr.com