Table of Contents
- What should I know about sharing interactive images on Facebook timeline.
- As a Teacher, how can I invite my students if they don't have an Email?
- My tool asks for my Thinglink ID, what is it?
- Where should I put my tagging code?
- My tags open partly outside images and get cut by site layout
- Why is the menu not showing on some images?
- How can I force an image to be taggable, even if it's too small?
- Why is there the Thinglink logo and menu on all images?
- What options are there for sharing a ThingLink image?
- Why doesn't my image show the Thinglink editor?
- How do I prevent my images from being Thinglinked EVER?
- Do my own clicks and hovers count in the statistics?
- What is touch? How do I touch or comment an image?
- Can I remove the image copy link from the menu?
- Can I change how my tags or nubbins look?
- I don't want other people to see my images on ThingLink.com. How can I hide it?
- How do I get my images to spread and how do I get people to explore my images?
- What browsers does Thinglink support?
- Does Thinglink work with lightboxes
- Does Thinglink work on mobile browsers?
- I run a community website. Can I offer Thinglink as an option for my users?
- Can I use affiliate and tracking codes in my image tags on ThingLink?
- I'm having sudden trouble - I can't edit my images!
- My images are compressed and look bad because of it
- How do you count page views?
- Is it safe to pay with a credit card?
- What happens if you reach your limits?
- What happens if somebody embeds one of my images on a busy site?
- How about if I share the www.thinglink.com/scene/... address?
- When do we charge your credit card?
- What is the difference between a monthly occurring payment versus a year plan?
- How does your online customer service work?
- Is there a trial period for paid subscriptions?
- How do I know which subscription I have?
- Can I cancel my subscription?
- Is there a refund?
- If I upgrade to Pro while I am still on Plus, what happens?
- If I downgrade my subscription, what happens to my images?
- What does the image limit mean?
- What happens if I run out of image uploads?
- When does my subscription expire?
- Which languages do you currently support?
What should I know about sharing interactive images on Facebook timeline.#
- Only images created recently (after mid-April 2013) will be interactive on Facebook timeline.
- If you share many images at the same time on Facebook, or in a short amount of time, Facebook will collapse all the images in an album.
- Facebook is caching a certain amount of things, so if your image is not interactive on Facebook, try to create a new one and try again.
- If your image has been previously posted as a non-interactive image, this change will not automatically make it interactive.
- On mobile the ThingLink interactive web player will be used. SO, your images are interactive on mobile and Facebook mobile too.
- Your image will look slightly different if you
- copy/paste the ThingLink image URL on Facebook directly
- or if you use the share button present on the image
- copy/paste the ThingLink image URL on Facebook directly
- Tags that work well on Facebook are:
- random URL
- OpenGraph tags (Wikipedia, Amazon, Etsy, iTunes, Twitter, Facebook)
- Images: Flickr, ThingLink, Imgur, Instagram
- Youtube, Vimeo
- As Facebook limits the height of the posted image, be careful when posting very tall portrait images, as the result may not be what you desire.
- We are constantly improving this feature, so if something is not perfect, let us know and we will improve it.
As a Teacher, how can I invite my students if they don't have an Email?#
Here is a trick in order to go around the fact that some students may not have or cannot have an Email address:
Create a gmail account, like "firstname.lastname@example.org".
Then, have each student register to Thinglink with "email@example.com", "firstname.lastname@example.org", or "email@example.com", "firstname.lastname@example.org", or whatever you can think of.
This gives them separate accounts, but all the email would go to "email@example.com". In most email services you can create these "+" aliases which appear as a separate address, but in reality they all point to the same address.
My tool asks for my Thinglink ID, what is it?#
You can find your Thinglink ID via your Settings menu.
The ID identifies your site to us and is bound to your Thinglink account. Yes, you can use it on multiple sites.
Where should I put my tagging code?#
Put it on the template of your blog or website so that it's visible on all pages. It's best to put it near the bottom, as close to the </body> tag as possible, but not after it. We will have instructions for more common platforms soon.
My tags open partly outside images and get cut by site layout#
You can force tags to open inside images. When using single tagging, just add
Why is the menu not showing on some images?#The image is probably too small. Just to keep everything nice and tidy we have a minimum size for the image which can be tagged. However, see the next question for help.
How can I force an image to be taggable, even if it's too small?#Put a custom class attribute "alwaysThinglink" on the image. For example:
<img class="mystyle alwaysThinglink" src="http://..." width="400" height="100"/>
Why is there the Thinglink logo and menu on all images?#Probably because you are the owner of the site. If you own the site, i.e. it's your own tagging code which is embedded in the HTML, we show you always the Thinglink logo and menu so that you can access your image editor easily. Try with another browser to get the experience that your visitors are getting!
What options are there for sharing a ThingLink image?#
There are two kinds of sharing options on all ThingLink images - Share and Embed. Sharing means that you share the image from the which it is located on and if another user clicks the link, the user will be taken back to the original site with the image. This is the way it works with Twitter, Facebook and email sharing. If you share to Tumblr, the tagged image will become live on that site, and not only link back to the original image. You can do the same thing with the Embed feature. Clicking the icon gives you an embed script, which when embedded as html will become live on any other site.
Why doesn't my image show the Thinglink editor?#
Probably because it's too small: we don't allow you to tag any image which is less than 130x130 pixels. If you, however, want to have tag an image smaller than that, add the alwaysThinglink class to your image. For example
<img src=".." class="alwaysThinglink">
How do I prevent my images from being Thinglinked EVER?#
Add the 'neverThinglink' class to the image. For example:
<img src=".." class="neverThinglink">
Do my own clicks and hovers count in the statistics?#
No. We filter out your own visits, clicks and hovers (as long as you are logged in to Thinglink, that is).
What is touch? How do I touch or comment an image?#Touching is a way to express your interest on a particular image. Your Touches page gives you an overview of all the images you've touched. See the help pages for more about Touches, comments and notifications.
Can I remove the image copy link from the menu?#
Not at this time. However, we are working on this functionality.
Can I change how my tags or nubbins look?#
Not at this time. However, we are working on this functionality.
I don't want other people to see my images on ThingLink.com. How can I hide it?#
You can set the image to unlisted in the tag editor and the image will not be displayed to other users. It's as simple as that.
How do I get my images to spread and how do I get people to explore my images?#
Ah, the million dollar question! There are a couple of tips that will make the possibility of your image becoming viral more likely. When you've tagged your image, put it in all your channels. Feature it on your Facebook Page and instruct your users to share the interactive image on Facebook, Twitter and especially Tumblr. When creating your interactive image, make sure that the tags tell some kind of story to make the image exploration fun for the visitor. Use the imagery itself to draw attention to it and insert visual clues as to what the visitor can expect when hovering and clicking the tags.
What browsers does Thinglink support?#
We support the current and previous versions of the browsers mentioned below:
- Mozilla Firefox
- Google Chrome
- Internet Explorer
We don't officially support Opera but Thinglink would works just fine with it as well. For Internet Explorer 7 we have partial support. If you bump into any bugs using Thinglink please let us know about them at our support forum or by e-mailing us at firstname.lastname@example.org.
Does Thinglink work with lightboxes#
No, currently Thinglink doesn't support most popular lightboxes and just ignores lightboxed images. This is because lightboxes tend to render additional control layers on top of the image, and they prevent Thinglink to function properly.
Does Thinglink work on mobile browsers?#
Yes, but the experience is not yet optimal. We are, however, working on it.
I run a community website. Can I offer Thinglink as an option for my users?#
Please contact us.
Can I use affiliate and tracking codes in my image tags on ThingLink?#
Yes you can and many already do. If you wish to add to your tracking code to a URL you can do so without it affecting the appearance of our Rich Media Tags and Open Graph tags. We add a Skimlinks tracker to all tags but it does not affect the functionality and look of ThingLinked images and tags at all, and any affiliate or tracker code you add will override our tracker.
I'm having sudden trouble - I can't edit my images!#
Please log out of thinglink.com and then log back in; there may have been a glitch. We apologize for any inconvinience.
My images are compressed and look bad because of it#If you are embedding an image on another site using the image's embed code such as this one
<img src="http://nationalpostarts.files.wordpress.com/2012/04/monday.jpg" width="277" class="alwaysThinglink"/><script src="http://www.thinglink.com/jse/embed.js#253331826288885760"></script>
you're able to set the width of the image by changing width="277" to anything you like.
Images uploaded to ThingLink, that are larger than 1280x1280, are scaled down to be smaller than 5 MB, while of course preserving the image's aspect ratio. We do however strive to preserve the original image quality. If you are creating Facebook Tabs with ThingLink they should show up in the full size that Facebook allows (800 px width). If not, please contact us and we'll look into it.
How do you count page views?#
Your image view quota is calculated on a monthly basis. You can check how many page views you have by going to your settings.
Is it safe to pay with a credit card?#
Absolutely. All transactions are handled by Stripe, a company we and many others trust. Thinglink does not store your credit card information.
What happens if you reach your limits?#
Currently nothing. We wish to give our users a transition period before we start enforcing any view limits, but we do encourage you to upgrade so you don’t lose any functionality.
What happens if somebody embeds one of my images on a busy site?#
You get to enjoy lots of visibility and hopefully traffic back to your site. We don’t count any views from other sites against your quota. So keep sharing them!
How about if I share the www.thinglink.com/scene/... address?#
Good news! We don’t count those either currently. To be frank, we like it when people come to our site to view your images, since then they can explore our offering and sign up ;-). Remember that if they sign up from one of your images, both you and they will get a bit of a bonus, so, well, you know - keep sharing!
When do we charge your credit card?#
We charge your credit card after the expiration of the trial period. Charges are issued on a monthly basis.
What is the difference between a monthly occurring payment versus a year plan?#
If you pay for an annual plan, you get two months of ThingLink free and only pay for ten months.
How does your online customer service work?#
Is there a trial period for paid subscriptions?#
Yes, Plus & Pro accounts have a 14 day trial period.
How do I know which subscription I have?#You can check both your current subscription and your monthly page views in your settings.
Can I cancel my subscription?#You can cancel your subscription via your Settings menu.
Is there a refund?#
You have a 14-day-trial on all of our paid products. If you decide to cancel your subscription within that time, we will not charge your credit card. There is however no refund for the selected billing period once the trial period is over.
If I upgrade to Pro while I am still on Plus, what happens?#
The money you spent on Plus will be prorated against your new Pro subscription. For example, if you switch in the middle point of your period, we bill you the bigger price only for the half of the period.
If I downgrade my subscription, what happens to my images?#
If you exceed your upload limits, you may not be able to to upload any new images. Also, any money you have paid to your subscription will automatically be prorated against your new, cheaper subscription.
What does the image limit mean?#
You can tag as many images as you want, even on the free plan. However, on the free plan you can only upload a limited number of images for Thinglink to store.
In other worse, using "Import from web" allows you to tag as many images as you like, but "Upload images" has a limit on the free tier.
What happens if I run out of image uploads?#
There are a number of options and the easiest way is to upgrade to a paid account. Another way is to encourage your friends to sign up via your images by sharing on Facebook and Twitter. When someone signs up while viewing one of your images, we automatically give you 10 new image uploads.
Alternatively, you can use the "Import from web" -functionality.
When does my subscription expire?#
Your subscription only expires if you explicitly terminate it.